Terms of Service

Current version effective from October 22, 2026

General Provisions

Provider identification and scope of services

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Provider: Le Artist - Marek Frňka
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Business ID: 11834153
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Address: Františka Formana 239/35, 700 30 Ostrava
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Email: info@le-artist.cz
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Phone: +420 605 707 036
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Services: web design, e-shops, applications, graphic design, video production, website care and 24/7 IT help (full offer on the website)

Ordering Services

Order process and confirmation

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Non-binding inquiry via website, email or phone
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Price quote with scope, price and timeline
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Written order confirmation by email
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50% deposit of the total price before work begins on contract-for-work projects (the quote may state otherwise)
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Work starts after the deposit is received; for hourly help and 24/7 IT help, after the rate and budget limit are confirmed

Prices and Payment Terms

Pricing, payment methods and invoicing

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Prices according to current price list on website
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Individual quotes for custom projects
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Payment by bank transfer or cash
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Invoice due in 14 days
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Late payment interest of 0.05% per day
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VAT according to Czech Republic laws

Delivery Terms

Delivery deadlines and handover

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The delivery date is stated in the quote and in the contract for work
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The indicative delivery time of each service and package is shown on its page on the website
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Delivery electronically or physically
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The number of revision rounds included is stated in the quote, by package

Copyright

Licenses and usage rights

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After full payment, the client receives an exclusive licence to the code and work created to order, unlimited in scope, time and territory, including the right to modify it, resell it and hand it over to another developer
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Provider reserves the right to reference
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After full payment, the client receives the source code and all access to the work (repository, domain, service accounts)
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The provider's own components, libraries and tools created outside the project or used across projects remain the provider's. The client receives a non-exclusive, royalty-free and perpetual licence to them to the extent needed to use, modify and further develop the work. The provider may continue to use them in other projects
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Third-party components (e.g. open-source libraries, fonts, the Shoptet platform) remain under their own licences
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Portfolio right - option to present the work

Complaints and Warranty

Warranty terms and complaints procedure

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24-month warranty on website functionality
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Every website and e-shop package includes at least 30 days of post-launch support (minor edits and bug fixes)
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Complaints in writing by email
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Complaint resolution within 30 days
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Free removal of defects in the work during the warranty period
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Support after the first 30 days and maintenance for an additional fee (hourly rate or monthly retainer, per the price list on the website)

Additional Important Terms

Free Discovery Consultation and Contract

Before work begins, a free, no-obligation discovery consultation takes place (in person, by phone, or online). If the client decides not to proceed based on this consultation, no fees are charged. Once both parties agree on the exact scope, price, and timeline, we enter into a written contract for work under § 2586 et seq. of Act No. 89/2012 Coll. (Czech Civil Code). The contract is a prerequisite for starting work on all engagements above €400 (CZK 10,000), except hourly help and 24/7 IT help.

50% Deposit and Start of Work

Upon signing the contract, I issue a deposit invoice for 50% of the total price, unless the quote states otherwise. Work begins exclusively after the deposit is credited to the bank account. The remaining part of the price is due within 14 days of handover of the completed work. For projects above €4,000 (CZK 100,000), a 30% / 40% / 30% payment schedule (start / progress / handover) can be individually agreed. The deposit provision does not apply to hourly help and 24/7 IT help: work starts after the rate and budget limit are confirmed, and actual time is billed. 24/7 availability does not mean a guaranteed response or repair time.

Use of Artificial Intelligence Tools

When creating and maintaining the work, I may transparently use artificial intelligence tools (notably OpenAI models, Anthropic Claude, GitHub Copilot, and other supporting generative tools) as a working aid, typically for code analysis, copy drafting, SEO content optimization, documentation generation, or accelerated development. All final content, code, and design delivered to the client is always human-reviewed, edited, and tested; AI outputs are never delivered to the client without verification. The client's sensitive business data (internal pricing, non-public documents, customer personal data) is not entered into any external AI system without the client's prior explicit consent. The client acknowledges that the use of AI tools is a standard part of modern web development in 2026.

Cancellation Terms

If an order is cancelled after work has begun, a cancellation fee equal to actual work performed will be charged, minimum 50% of the paid deposit. If cancellation occurs before work has begun (before the deposit is credited), the client pays nothing.

Content Responsibility

The client is responsible for provided content (texts, photographs, logos) and their legal compliance, particularly for ownership of copyright and consent to use. The provider is not liable for copyright infringement by third parties caused by content supplied by the client.

Confidentiality

Both parties agree to maintain confidentiality of confidential information obtained during collaboration. This obligation continues after the collaboration ends. The provider is entitled to publish the work in their portfolio (with reference to the client), unless the client requests confidentiality in writing.

Force Majeure

The provider is not liable for delays caused by force majeure (natural disasters, war, pandemics, prolonged internet or cloud service outages, AI infrastructure outages, cyber attacks, etc.).

Final Provisions

This version of the terms of service is effective from October 22, 2026 and replaces all previous versions.

Relationships not covered by these terms are governed by the Civil Code and other legal regulations of the Czech Republic.

Any disputes will be resolved primarily by agreement, and in case of failure, by the competent court at the provider's registered office.

The provider reserves the right to change the terms of service. Changes are effective from the date of publication on the website.

Have questions about the terms of service?

Contact me:

info@le-artist.cz | +420 605 707 036