Legal Terms

Terms of Service

Effective from January 1, 2024 | Last updated: 9/20/2026

General Provisions

Provider identification and scope of services

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Provider: Le Artist - Marek Frňka
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Business ID: 11834153
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Address: Františka Formana 239/35, 700 30 Ostrava
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Email: info@le-artist.cz
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Phone: +420 605 707 036
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Services: web design, Shoptet e-shops, graphic design, video production

Ordering Services

Order process and confirmation

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Non-binding inquiry via website, email or phone
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Price quote prepared within 3 business days
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Written order confirmation by email
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50% deposit of total price before work begins
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Work starts after deposit is received

Prices and Payment Terms

Pricing, payment methods and invoicing

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Prices according to current price list on website
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Individual quotes for custom projects
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Payment by bank transfer or cash
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Invoice due in 14 days
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Late payment interest of 0.05% per day
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VAT according to Czech Republic laws

Delivery Terms

Delivery deadlines and handover

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Deadlines as agreed in the order
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Websites: 2-6 weeks depending on scope
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Shoptet e-shop: 3-8 weeks
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Logo design: 5-10 business days
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Delivery electronically or physically
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2 rounds of revisions included in price

Copyright

Licenses and usage rights

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Copyright transfers after full payment
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Provider reserves the right to reference
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Source files delivered after final payment
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License for use of work is non-exclusive
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Resale prohibited without consent
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Portfolio right - option to present the work

Complaints and Warranty

Warranty terms and complaints procedure

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24-month warranty on website functionality
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30-day warranty on bug fixes
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Complaints in writing by email
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Complaint resolution within 30 days
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Free repairs during warranty period
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Maintenance and support for additional fee

Additional Important Terms

Free Discovery Consultation and Contract

Before work begins, a free, no-obligation discovery consultation takes place (in person, by phone, or online). If the client decides not to proceed based on this consultation, no fees are charged. Once both parties agree on the exact scope, price, and timeline, we enter into a written contract for work under § 2586 et seq. of Act No. 89/2012 Coll. (Czech Civil Code). The contract is a prerequisite for starting work on all engagements above €400 (CZK 10,000).

50% Deposit and Start of Work

Upon signing the contract, I issue a deposit invoice for 50% of the total price. Work begins exclusively after the deposit is credited to the bank account. The remaining 50% is due within 14 days of handover of the completed work. For projects above €4,000 (CZK 100,000), a 30% / 40% / 30% payment schedule (start / progress / handover) can be individually agreed.

Use of Artificial Intelligence Tools

When creating and maintaining the work, I may transparently use artificial intelligence tools (notably OpenAI models, Anthropic Claude, GitHub Copilot, and other supporting generative tools) as a working aid, typically for code analysis, copy drafting, SEO content optimization, documentation generation, or accelerated development. All final content, code, and design delivered to the client is always human-reviewed, edited, and tested; AI outputs are never delivered to the client without verification. The client's sensitive business data (internal pricing, non-public documents, customer personal data) is not entered into any external AI system without the client's prior explicit consent. The client acknowledges that the use of AI tools is a standard part of modern web development in 2026.

Cancellation Terms

If an order is cancelled after work has begun, a cancellation fee equal to actual work performed will be charged, minimum 50% of the paid deposit. If cancellation occurs before work has begun (before the deposit is credited), the client pays nothing.

Content Responsibility

The client is responsible for provided content (texts, photographs, logos) and their legal compliance, particularly for ownership of copyright and consent to use. The provider is not liable for copyright infringement by third parties caused by content supplied by the client.

Confidentiality

Both parties agree to maintain confidentiality of confidential information obtained during collaboration. This obligation continues after the collaboration ends. The provider is entitled to publish the work in their portfolio (with reference to the client), unless the client requests confidentiality in writing.

Force Majeure

The provider is not liable for delays caused by force majeure (natural disasters, war, pandemics, prolonged internet or cloud service outages, AI infrastructure outages, cyber attacks, etc.).

Final Provisions

These terms of service are valid and effective from January 1, 2024 and replace all previous versions.

Relationships not covered by these terms are governed by the Civil Code and other legal regulations of the Czech Republic.

Any disputes will be resolved primarily by agreement, and in case of failure, by the competent court at the provider's registered office.

The provider reserves the right to change the terms of service. Changes are effective from the date of publication on the website.

Have questions about the terms of service?

Contact me:

info@le-artist.cz | +420 605 707 036