Orders, forms or the whole site not working? I am available 24/7, including nights, weekends and holidays. Call or describe the issue and we will agree on the next step.
€100/hour, minimum 1 hour. Available 24/7, budget agreed before paid diagnosis.
From the request to the repair
When the store is down, the process is not what interests you. How soon it runs again is.
- 01send a request, I confirm availability
- 02approve the budget before paid diagnosis
- 03the fix: form, SSL, DNS, payments or an outage
- 04a short report on what happened and how to prevent it
An illustrative walkthrough on a made-up company's site, not a real client, incident or promised repair time. Available 24/7. €100/hour, minimum one hour; budget agreed before paid diagnosis.
An intervention in four steps on an illustrative site: the site goes down with a 500 error, the code underneath shows the faulty line, the line is fixed and the site comes back.
What you actually get
No fog: what you get, who it fits and where a larger scope begins.
Clear deliverables
- quick diagnosis of the website or e-shop problem
- hour estimate before continuing
- incident fixform, SSL, DNS, malware, payments or outage
- short report describing what happened and what was fixed
- prevention recommendations so it does not repeat
Best fit
- your website or e-shop broke and you want to arrange a repair
- you have no developer or the original supplier is not responding
- you need a website and e-shop specialist, not computer repair
Not a fit
- you want a full redesign for the price of one hour
- you cannot authorize access to the website or e-shop
- the problem is unrelated to website, e-shop, hosting, DNS or content
Scope boundaries
from€100
Consultation costs €60/hour, minimum 30 minutes. Urgent work including diagnosis costs €100/hour, minimum one hour, available 24/7 including nights and weekends. The budget is agreed before paid work. Express +50% and crash +100% apply to whole projects and require confirmed capacity.
Price and scope
For a fault, choose consultation or rapid help. Express and crash are whole-project delivery modes, not surcharges on hourly repairs.
- Phone, email or video by arrangement
- Advice and assessment of options
- Recommended next steps
- A brief audit within the agreed scope
- Consultation credit toward a repair by agreement
Everything included (+2)Show less
- A brief audit within the agreed scope
- Consultation credit toward a repair by agreement
Rapid help 24/7
minimum 1 h
€100/hour
- Available 24/7, including nights, weekends and holidays
- Call or use the form, I respond as soon as possible
- Rate and budget cap agreed before paid diagnosis
- One-hour minimum, then actual minutes
- Additional budget only with your approval
Everything included (+3)Everything included (+1)Show less
- One-hour minimum, then actual minutes
- Additional budget only with your approval
- Repair verification and a short report
Express delivery
on the standard project price
+50%
- For a new website, redesign or larger project
- Shorter delivery subject to scope and capacity
- Specific price and timing confirmed in the proposal
- 50% deposit before work starts
- Not automatically available for every project
Everything included (+2)Show less
- 50% deposit before work starts
- Not automatically available for every project
Crash mode
on the standard project price
+100%
- Reserved capacity for one project
- Scope and timing agreed individually
- Availability confirmed before ordering
- 100% deposit before work starts
- Not a guarantee of immediate incident repair
Everything included (+2)Show less
- 100% deposit before work starts
- Not a guarantee of immediate incident repair
Repairs start with a clear agreement
I handle website and e-shop faults: forms, orders, payment integrations, SSL, DNS and deployment errors. This is not computer or printer support. I first check whether I have the access and capability to work on your platform.
Send the URL, symptoms and when the issue started. Do not send passwords through the form. I respond as soon as possible, even at night or on weekends. Before paid diagnosis, we confirm the start time, rate and budget cap; access is arranged securely afterward.
An urgent intervention costs €100/hour, with a one-hour minimum, day or night. After the first hour, actual time is billed by the minute. Repair time depends on the cause and scope, not when a request is submitted. Routine changes belong to website management; a full rebuild belongs to redesign.
What I can help with
Describe the symptom; you do not need to know the cause. I confirm whether I can help based on the platform and access.
- 01
The site will not load
A 500 error, blank page or inaccessible admin. I investigate the cause and options for restoring service.
- 02
Orders and forms
A lead, order or payment confirmation is missing. I check the affected function and its integration, then agree how to verify the repair.
- 03
SSL, DNS and domains
An insecure connection, incorrect domain destination or broken redirect. The approach also depends on the provider and access permissions.
- 04
Suspected compromise
Unexpected redirects, unfamiliar content or browser warnings. We agree on safe investigation, preserving evidence and recovery options.
How it works
No unnecessary bureaucracy. Every step has a clear output and deadline, you always see exactly where we are.
- Typically
- 24/7, length depends on scope
- Steps
- 4
Call or write
24/7Call, or send the URL, symptoms and contact details. Do not send passwords.
Agree on the approach
right afterI confirm the start time, the rate and paid diagnosis budget. Access is arranged securely afterward.
Diagnosis and repair
scope dependentI investigate the cause and recovery options. Before exceeding the budget I ask you to approve further work.
Verification and report
after the workWe verify the affected function. You receive a summary and invoice using the approved rate, minimum and actual time.
Common questions
The ones asked most. Missing something? Write to me, I reply within a few hours.
Yes. IT help runs 24/7, including nights, weekends and holidays. Call +420 605 707 036 or send the form; I respond as soon as possible and confirm when work starts.
Describe what is not working
Call, or send the URL, symptoms and contact details. I am available 24/7 and confirm the budget before paid work. Urgent interventions cost €100/hour, with a one-hour minimum.